Terms & Conditions of Sale

VAT & Invoices

- All our products have VAT included, as required by Spanish and European legislation.

- If you want an invoice for your purchase, you can send us an email to info@pinoyjacaranda.com indicating your billing information and your order number and we will send it to you as soon as possible.

Cancellations, prices and availability

If you made a mistake when ordering, don't worry, you can cancel it by calling us or sending us an email. We will refund the full amount of the order. You can trust us, we will never cheat you or keep something that does not belong to us.

PINO & JACARANDA does not assume any graphic or numerical error that may occur due to the maintenance of the website and reserves the right to cancel any order for this reason, due to errors in calculating prices or margins, or for other reasons beyond the control of the company. , returning and reimbursing any amount previously received.

Sometimes it happens that we must proceed to cancel the order because the merchandise is in poor condition in our warehouses or because it is not impossible to finally acquire the product that you had purchased in our online store and send it to you (for example, custom products).

The prices shown can be modified without prior notice depending on the sales or summer seasons.

Returns

In case of return of the product, the amount of the return costs are borne by the customer, applying the actual cost of returning the merchandise/product/item, which is not the same as the initial shipping cost (which will be one of the 11 types of initial shipping rates described in the " Shipping and Deliveries " section).

What is the deadline for the review and/or return of the product?

Review period : You have a period of 48 hours from the date of receipt to review the item and that it does not have any incident or breakage. Claims are not accepted after this period.

Return period : According to article 102 and following of the General Law for the Defense of Consumers and Users, you have the right to withdraw from the purchases you make within a period of 14 calendar days from the receipt of the product without the need for justification , as long as the article is in perfect condition and except and except in orders in which the articles can be made in different finishes, to measure (for example, hand-painted paintings, etc.), in special measures or in products whose description expressly indicates that there is no possibility of return.

Made-to-measure items cannot be returned once the confirmation of their preparation or manufacture is processed, except for errors or breakages.

Cost of the return : The amount of the return costs are borne by the customer , applying the actual cost of returning the merchandise/product/item, which is not the same as the initial shipping cost that the customer paid for the shipment. and that it is always less than what it really costs to ship the merchandise , since the shipping costs of furniture and decoration items are generally very high and this significantly reduces the profit margin of the item in question.

Dinnerware from La Cartuja de Sevilla

The La Cartuja de Sevilla products purchased and acquired through the online store are manufactured on the fly, unlike those sold in our physical store, so it will not be possible to return them. Only and exclusively they will be replaced in case they arrive broken and in poor condition due to transport.

How is a return made? What items can you return? When will I receive the refund?

• You must contact us exclusively by email at info@pinoyjacaranda.com and indicate the order number in the subject line (eg PJ-1001) and request it. Everything must be in writing .
• The products must be sent in the same conditions that they were delivered and with their original packaging . It is important that the products are perfectly packed together with a copy of the delivery note.
• Immediately afterwards, we will send you the return label by email and we will ask the transport agency to come to the requested address for the collection.
• Once the items are received back in our warehouse and we verify that the above conditions are met and the item is in perfect condition, we will proceed to refund the amount that the customer paid when making the purchase.
• You will receive the refund of the amount through the usual payment gateway of the platform within a maximum period of 14 days from when we receive the notification of withdrawal or return from you. If the payment method is PayPal , according to PayPal's own conditions, Pino & Jacaranda processes the refund within the maximum period indicated above, but the amount may not appear in your bank account or card until a few more days have passed.
• The return costs will always be deducted from the amount of the refund, except if the product is defective, or if the wrong item has arrived by mistake, in which case we assume the cost of the collection.
• Products made to measure for the client (eg headboards, among others) do not admit changes or returns.
• Murals, wallpapers and paintings painted to measure or commissioned to painters also to measure do not have the right to return or refund.

Delicate Items and Products

To cover guarantees and possible incidents and returns on very delicate items such as mirrors, among others, from Pino & Jacaranda we ask that you please send us a video of the unpacking (opening) of the product when you receive it to verify that it is in perfect condition. . It is the only way we have to verify that they have received it well to cover possible returns . This is because sometimes the fractures or cracks in the merchandise occur after receiving the product and our team can no longer take care of this type of incident.

Payment methods

What methods of payment do we accept?

You can pay by Visa, Visa Electron, Mastercard, American Express, PayPal, Apple Pay, Google Pay, bank transfer and Bizum.

Is the purchase safe?

The transmission of the data is done safely through Shopify Payments or PayPal, two of the most used payment gateways in the world, so it is totally reliable to use your credit card on our website. The system will contact the bank that issued your card so that you can authorize the purchase. We will only charge the card once your bank has confirmed its authenticity.

Warranty for transport damage

Once the merchandise is received, the customer has 24 hours to review it and make any claim for transport damage , notifying PINO & JACARANDA of any anomalies or damage by email to info@pinoyjacaranda.com within those 24 hours. After this period we will not be able to enforce the guarantee for transport damage.

If the client observes any damage on the outside of the package or believes that the content may be damaged, it is important to record it on the delivery note of the transport company at the time of signing its receipt.

In order to expedite any claim process for this type of damage, we may request the sending of photographs of the damaged item.

Once the damage has been verified, we will proceed to collect the defective material and replace it by the same transport company, always in the shortest possible time and at no cost to the client.

It is necessary that the merchandise be returned in the same original packaging that was delivered, the customer being responsible for not getting rid of these packaging until checking its perfect condition, and if necessary, repackaging it and making it available to the transport company.

legal guarantee

All our products have a 2-year guarantee according to the current law regarding the guarantee in the sale of consumer goods for the domestic sphere.

Some products in our store are created for strictly domestic use only. PINO & JACARANDA declines all responsibility for possible claims produced by a use other than the one for which this product has been created.

To enforce this guarantee, it will only be necessary for the client to contact P INO & JACARANDA , providing the purchase document that proves the date and type of product.

If necessary, we can request photographs of the damaged product for a better assessment.

To extend this guarantee to products intended for public use in contract projects, such as hotels, urban furniture, and all types of areas in which this type of goods are used intensively, the manufacturer's approval is required. of said product for the requested purpose, the client being responsible for requesting the necessary information for this type of use at the time of making the purchase.

The products for sale may present differences in color or slight changes in the design on the photographed models.

Rights and obligations of the user

The conditions of access to www.pinoyjacaranda.com are subject to the legal provisions in force at any time as well as to the principles of good faith and lawful use by the user, expressly and strictly prohibiting any type of action that could be detrimental or detriment of P INO & JACARANDA or third parties.

www.pinoyjacaranda.com does not require prior subscription for simple browsing, access or use of the service in question. The user agrees to make a lawful, diligent, honest and correct use of any information or content they have access to either through www.pinoyjacaranda.com or third parties previously provided by www.pinoyjacaranda.com and all under the principles of privacy. good faith and with respect at all times to current legislation. The acquired commitment must be governed by the use of content in accordance with the provisions of law, morality and public order; Do not copy, reproduce, distribute, assign, transform or modify the contents without the prior written consent of www.pinoyjacaranda.com or a person delegated by it.

Finally, the user undertakes to comply with all the requirements set forth in relation to intellectual, industrial and other similar property rights.

Product Information

For each product we show the description, measurements and photographs. This information is provided to P INO & JACARANDA by the brand to which each reference belongs. The photographs are indicative, so the product received may show differences from the catalog photo shown.

User registration and access codes

The User undertakes to select, use and keep his username or "username" and his password or "password" (hereinafter and jointly the "Access Keys") in accordance with the provisions of the following clauses.

The User will have the option of choosing and indicating their own Access Codes. The User may not choose as a User name words, expressions or graphic-denominational sets that are profane, insulting, coinciding with brands, trade names, establishment signs, company names, advertising expressions, names and pseudonyms of publicly relevant or famous personalities for whose use is unauthorized and, in general, contrary to law, morality and public order. Finagarcia.com reserves the right to eliminate or suspend any username that meets any of the aforementioned characteristics.

The User undertakes to make lawful and diligent use of the Access Codes, as well as not to make their Access Codes available to third parties.

The User undertakes to reliably notify P INO & JACARANDA staff as soon as possible of the loss or theft of the Access Codes, as well as any risk of access to them by a third party.

The Access Codes may only be used by the Users to whom they have been assigned. P INO & JACARANDA is exonerated from any type of liability that may accrue for damages caused or suffered by fraudulent use or lack of diligence in the safekeeping and custody of the Access Codes, loss or use in contravention of the provisions of these General conditions.