Shipping and Deliveries

Delivery times

The shipping of the products will be carried out through transport agencies, sometimes they will be parcel agencies and other times larger agencies in the case of furniture and heavy decoration.

The delivery time for smaller products usually ranges between 2 and 7 working days, while for larger products, it usually ranges between 7 and 21 working days depending on the product. This deadline is almost always indicated in the product description, when it does not appear and you have questions, contact us, since sometimes urgent shipments can be made, with an extra cost. Deliveries are not made on weekends and holidays.

Again, please note that if these are small or medium sized products, the product will be sent via parcel agency. On the other hand, if it is furniture, the agency will be a transportation company dedicated to furniture, so shipping is generally higher.

After the aforementioned delivery period, if you do not receive the product, please contact us by phone or email and we will tell you if there has been any incident with the product, which is generally due to issues related to transport agencies and peak sales periods, holidays, festivities or work peaks, such as "Black Friday" or "Cyber ​​Week", where delivery times may vary from the usual time frame; PINO & JACARANDA cannot be held responsible for any delay that may occur in the preparation of the shipment by external suppliers as well as in the delivery by the corresponding agency.

If you want more information about the delivery time of your product, you can call us at +34 669 745 295 or +34 679 465 033 , send us a message through WhatsApp Business to that same number or send us an email to info@pinoyjacaranda .com and we will help you resolve your doubts or complete the purchasing process.

Delivery location

The delivery of the orders will be made at the delivery address freely designated by the user or at a pack point in a business close to their home , always depending on the town or city in Spain or Europe designated by the customer, since it does not Home delivery is possible 100% of the time due to logistical problems with all the transport agencies with which we collaborate.

PINO & JACARANDA does not assume any responsibility for when the delivery of the product or service does not take place as a result of the data provided by the user being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company. , assigned for this purpose, as is the absence of the recipient. The recipient, being responsible for the non-delivery of the product and, as a consequence, its storage, will be responsible for the expenses derived from this.

Furniture shipments are always at street level , with certain exceptions of furniture that do include delivery and assembly inside the home, something that we will always indicate in the product description. If the description indicates that shipping is free at street level or you have questions, please contact us.

Sometimes access to floors for large-volume merchandise is not guaranteed, nor is no type of assembly or placement simply due to the impossibility of agencies or assemblers to provide this service in certain places in Spain and Portugal due to difficult access, geography or other factors.

Whenever you wish , and if the furniture does not include delivery inside the home, You can request upload/delivery at home (whether it is a chalet, an apartment or a multi-story building) prior economic assessment depending on the product in question, and the client will always be responsible for providing the necessary access that allows said installation (for example elevators, wide stairs, etc.).

If you need a product urgently , do not hesitate to contact us by email at info@pinoyjacaranda.com or by phone at +34 669 745 295 or at +34 679 465 033 and we will try to satisfy you as soon as possible, normally carrying extra shipping costs, and always taking into account the availability of the product.

Shipments to the Balearic Islands

Due to the high shipping costs of certain furniture and decoration products and the price increases of transport agencies to the Balearic Islands, all shipments to Mallorca, Menorca, Ibiza or Formentera are always budgeted differently than those to the Peninsula and may undergo modifications. In case of impossibility of delivery or modification of the shipping rate, we will contact you by phone so that you can make a decision regarding your purchase and of course you will always have the option of refund.

International deliveries

We ship to almost all countries in the European Union, CEE and the rest of the world (America, Asia, Africa and Oceania). If you want to quote how much it would cost to send a certain product to any country other than Spain or Portugal, all you have to do is send us an email to info@pinoyjacaranda.com and tell us what you would like to buy and what you want us to send you.

Remember that customs expenses are always borne by the customer, since once the order leaves the European Union, we are not responsible for the expenses incurred by customs in each country.

Shipping to the United Kingdom (UK) and Customs

Brexit has affected shipments to the United Kingdom and for this reason it will be necessary on certain occasions to provide a national identity document for the Customs Declaration, whether it is the "National Insurance Number", the passport number or any other type of identification that the customs of this country requests from us, as you can see here:

Although in most cases, providing the ID/Passport is optional for the customer, customs almost always write to us to request it, so depending on the shipment in question, we will contact you to ask some type of identification, it is a normal process that does not imply any type of change to your order.

Shipping cost

To calculate the shipping costs, all you have to do is add the product in question to the shopping cart and, once you click on " View Cart ", you will be able to see a cost calculator that the shipment will have.

A lot of products They enjoy free shipping . In these cases, we normally indicate it in the description, but check with the shipping cost calculator in the cart or during the purchase process before inserting your card. Don't worry about this last step, you will not pay for your order until you click "Pay". And if you make a mistake placing the order, we will return it to you as long as it has not been sent (don't worry because you usually have a few hours to cancel it).

Please note that actual shipping costs are always much higher than what the system shows you when completing the purchase. With these expenses we only cover on average 40/50% of the real value of the shipping cost.

You can also see the shipping price by clicking on " Proceed to Payment " from the shopping cart or by clicking on " Checkout " from the side shopping cart.

If you have questions about shipping costs, you can call us at +34 679 465 033 , send us a message through WhatsApp Business to that same number or send us an email to info@pinoyjacaranda.com and we will help you resolve your doubts or complete the purchasing process.

PINO & JACARANDA applies 11 types of initial shipping rates depending on the type and weight of the product in question, which are always much lower than what it actually costs to ship the merchandise , given that the shipping costs for furniture and decoration items are very elevated. These initial shipping rates are as follows:

• Free : €0
• Light : €3.50
• Standard : €4.95
• Heavy 1 : €6.95
• Heavy 2 : €9.95
• Heavy 3 : €12.95
• Heavy 4 : €15.95
• Heavy 5 : €19.95
• Heavy 6 : €29.95
• Heavy 7 : €44.95
• Heavy 8 : €69.95

Shipping of products to Islands Balearic Islands , Ceuta and Melilla and the rest of Europe carries a small supplement and the rate higher than that indicated in the Iberian Peninsula is applied, so the prices are as follows:

• Light : €4.95
• Standard : €6.95
• Heavy 1 : €9.95
• Heavy 2 : €12.95
• Heavy 3 : €15.95
• Heavy 4 : €19.95
• Heavy 5 : €29.95
• Heavy 6 : €49.95
• Heavy 7 : €69.95
• Heavy 8 : €99.95

Can I change the delivery address?

Modifying the delivery address once the order has been collected by the transport agency in question will no longer be possible. Sometimes, depending on the agency, it is but it entails an extra cost.

On the other hand, if the product has not yet been shipped, you can always change the shipping address without problems.